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Returns / Exchanges

How do I return or exchange my order?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Let us know if you prefer a refund or exchange.

Refund will be made via bank transfer to the bank of your choosing.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its sealed original packaging. You’ll also need the receipt or proof of purchase.

In the event that a return needs to be made, contact us within 7 days of delivery (including weekends) and we’ll furnish you with the necessary details required for the return. Do note that returns should be shipped back within 14 days of delivery (including weekends), and that buyers will have to bear the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions. 

Can I return my headphones to you if I bought them from a retail store?
If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

Warranty

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately at +6010 226 6691 or email  shopify@gbutd.my for further instructions.